Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college and is a catalyst for educational opportunity and economic development in the Capital Region of New York State.

 

Hudson Valley seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team and continue to build on decades of successful service to our community.

 

Department: Computer Learning Centers 

 

Technical Assistant HV-NTP-8094

 

In order to be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. HVCC does not support Visas. Applicants must currently hold an unrestricted employment authorization to work in the United States and appointment will be contingent upon completion of a background check.

 

Qualifications for Employment

 

Education (Minimum Requirements):

 

Associate’s degree in computer field; strong oral communication and interpersonal skills.

 

Employment Experience Preferred:  

 

Computer experience in a college setting is preferred.

 

Nature and Scope of Duties

 

The Technical Assistant, Computer Learning Centers reports to the Interim Dean of the Learning Commons or his/her designee and performs the following duties:

 

Provides technical and academic assistance to students accessing their computer accounts and utilizing the Hudson Valley Community College Academic Computing Environment (ACE), both in-person and remotely.

 

2. Responds to Help Desk phone questions and emails from students accessing the ACE from on-campus, off-campus or taking on-line courses.

 

3. Maintains regular communications with Computer Services to remain apprised of changes in the Academic Computing Environment, including equipment, software, and policies.

 

4. Provides technical support (handling equipment problems and maintenance requests) for Education Specialists and Professional Tutors working in the CLC computer lab.

 

5. Provides assistance for students using adaptive equipment located in the Computer Learning Center (CLC) Lab.

 

6. Maintains lab printers and manages and orders printer supplies in the Computer Learning Center.

 

7. Updates documentation for students, faculty, and staff regarding use of the ACE.

 

8. Assists with orientations for work study students and other CLC student workers assigned to the Computer Learning Centers.

 

9. Maintains the work schedule for work study students and other CLC student workers, and adjusts the schedule as needed for optimal lab coverage.

 

10. Oversees the Computer Learning Center lab in the absence of the Education Specialists, ensuring appropriate use of equipment and adherence to rules and College policies.

 

11.  Assists with supervising work-study students and/or other student workers.

 

12. May include some evening and/or weekend hours.

 

13. Performs other duties as assigned.

 

 

This is a 12-month, Full-Time position with a salary of $45,000.  

 

Hudson Valley offers a full benefit package including Health Insurance, Dental and Eye Insurance, Retirement, employee and employee’s spouse and children free tuition waivers. HVCC also has a generous leave policy. If you’re employed by a government or not-for-profit organization, you might be eligible for the PSLF Program. The PSLF Program forgives the remaining balance on your Direct Loans

 

To apply, please visit www.hvcc.edu/jobs and complete the online application before the close date of August 17, 2024.

 

Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression. Hudson Valley values equity, inclusion, and dignity for all.

 

Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply.

 

Hudson Valley Community College is an Affirmative Action/Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.